Privacy Policy
1. Person Responsible
The person responsible for processing personal data on this website is:
AH Smart Solutions & Travel
sole proprietorship
Owner: Anne Neubert
Beckerstr. 30
DE-09120 Chemnitz
Brand name: HAYATI Egypt
All rights reserved
E-Mail: info@hayatiegypt.de
Telefon: +20 111 5453021
2. General Information
We take the protection of your personal data seriously. Personal data is processed on this website only in accordance with applicable data protection regulations, particularly the General Data Protection Regulation (GDPR) and the Telecommunications-Digital Services-Data Protection Act (TDDDG). We process personal data only to the extent necessary for the operation of our website, the handling of inquiries, the provision of our services, or the processing of payments, or where appropriate consent has been obtained.
3. Accessing our website
When you visit our website, technically necessary data is processed to ensure the website's provision and security. This may include, in particular: IP address (or shortened/anonymized IP address), date and time of access, pages or files accessed, referrer URL, browser type and version, operating system, and the device used. Processing is carried out primarily to ensure the secure and stable operation of our website. Our website is hosted by IONOS. IONOS outlines the technical processing of visitor data for its web hosting products and states that certain access data is processed for security and stability purposes.
4. Hosting by IONOS
Our website is hosted by IONOS SE. Personal data concerning our website visitors may be processed as part of this hosting service. This may include, in particular, technical access data and data submitted by users via our website. IONOS points out that data protection regulations regarding data processing on behalf of a controller must be observed when personal data is processed on IONOS systems. For newer IONOS contracts, the relevant data processing agreement is, according to IONOS, already an integral part of the General Terms and Conditions.
5. Contact via email
When you contact us via email, we process the personal data you provide—specifically your name, email address, and telephone number (if provided), the content of your message, and any other information voluntarily submitted. This processing is carried out to handle your inquiry and to communicate with you. Depending on the content of the inquiry, the legal basis is either Article 6(1)(b) of the GDPR (where the inquiry relates to the preparation or performance of a contract) or Article 6(1)(f) of the GDPR (based on our legitimate interest in processing inquiries).
6. Contact via WhatsApp
We offer the option to contact us via WhatsApp on our website. If you use this feature, a connection to WhatsApp is established. In the process, personal data—specifically your phone number and the messages you send—may be transmitted to and processed by WhatsApp or Meta. Use of WhatsApp is voluntary. Please consult the privacy policies of WhatsApp or Meta.
7. Instagram
Our website includes a link to our Instagram profile. If you click this link, you will leave our website and be redirected to Instagram. Instagram (or Meta) is responsible for any subsequent processing of personal data. Currently, our website only provides a link to Instagram; we do not embed an Instagram feed directly into the site.
8. Cookies and similar technologies
Our website may use technically necessary cookies or comparable technologies that are required for its operation and the provision of certain functions. Where cookies or comparable technologies are used that are not strictly necessary for the service you have expressly requested, such use generally takes place only on the basis of appropriate consent. Under Section 25 of the TDDDG, consent is generally required for storing information on the end device or accessing information already stored there, unless a statutory exception applies.
9. Bookings and Trips
When you book an excursion via our website, we process the data you provide during the booking process. This may include, in particular: first and last name, email address, telephone number or WhatsApp number, the desired excursion, the desired date, the number and type of participants, the hotel or pick-up location, and payment and booking information. Processing is carried out for the purpose of handling and fulfilling your booking, as well as for communication regarding the booked excursion.
10. Retention period
We store personal data only for as long as is necessary for the respective purpose or as required by statutory retention obligations. Business and tax-relevant documents may be stored for a longer period due to statutory retention obligations.
11. Your rights
Subject to the statutory requirements, you have, in particular, the following rights: the right to information regarding your stored personal data; the right to the correction of incorrect data; the right to erasure; the right to restriction of processing; the right to data portability; the right to object to certain processing activities; and the right to withdraw any consent given, with effect for the future. You also have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data violates applicable data protection law.
12. Visual Material, Copyright, and AI-Generated Content
The photographs used on this website were either created by us ourselves or come from our own image collection. We do not use third-party images for which we do not have the appropriate usage rights. Additionally, we sometimes use illustrations and graphic representations created with the help of artificial intelligence (AI). These are solely for the visual design and marking of our offerings. The photographs and graphics created by us may not be copied, edited, or used in any other way without our prior consent. To the extent that recognizable people are shown in our photographs, the publication is based on the corresponding legal grounds or – if necessary – with the consent of the depicted individuals.
13. Updates to this Privacy Policy
We reserve the right to adapt this data protection declaration if our website, the services we use or legal requirements change.
Date: August 2026