FAQ - the most frequently asked questions
Do you want to know more about our trips, the booking, or how it works?
Here you’ll find the most important answers about your HAYATI experience.
Everything about your booking
How can I book a trip?
You can easily request your dream trip via WhatsApp or our inquiry form on the website.
Choose your trip, your preferred date, and the number of people, and send us your request. Then we’ll get in touch with you personally and go over all the other details.
No complicated booking – just personal contact with us.
Do I have to pay immediately?
No. With your request, we initially only inquire about your desired trip. We will get in touch with you personally and inform you about the next steps and the available payment options. This way, you know exactly what happens next before making a binding booking.
How does a booking request work?
After you send your request, we’ll check your preferred date and availability. Then we’ll get in touch with you personally and go over all the important details. Your booking will only be confirmed once everything works for you.
How last-minute can I book a trip?
That depends on the specific trip and availability. Some experiences can also be requested on short notice, while others require a bit more lead time.
Our tip: Just request your dream trip – even if your vacation has already started. We'll personally check what's possible on your desired date.
Will I get a booking confirmation?
Yes, of course. As soon as we have reviewed your request and confirmed your trip, you will receive a personal booking confirmation from us with all the important information. This includes, among other things, the trip, date, meeting point or pickup time, and other important notes for your trip. That way, you'll know exactly when and where your HAYATI experience starts and can enjoy your vacation completely relaxed.
Dein Ausflug
Where will I be picked up?
For many of our trips, pickup from your hotel in Hurghada or the respective pickup area is possible. We will provide the exact pickup information when you receive your booking confirmation. That way, you'll know exactly when and where you'll be picked up.
How big are the groups?
We place a lot of importance on personal experiences and keeping our groups as small as possible. That's why we consciously limit the number of participants on our trips. Depending on the trip, a maximum of 10 people can join. This way, there’s more time for personal attention and genuine experiences – instead of just going along with a big group.
Which languages are spoken?
At HAYATI Egypt, you have personal support available in different languages. Depending on the trip and contact person, German, English, Arabic, and Russian are possible. If a specific language is important to you, just mention it in your request. We will take your preference into account when organizing.
What's included in the price?
That depends on the particular trip. On the respective trip page, you'll find the most important information and details about what's included. Since our trips are set up differently, we don’t want to give a blanket statement. With your personal booking confirmation, you'll also get all the important information about your booked experience.
What should I bring for the trip?
Of course, that depends on the trip you booked. In general, we recommend taking sunscreen, sunglasses, a hat, and plenty of water. For trips to the beach, you should also remember to bring swimwear and a towel. We'll let you know about any special things you need for your specific trip when we send your booking confirmation.
Are the trips suitable for kids?
Yes – our trips are generally suitable for families with children. Egypt is a very child-friendly travel destination, and families are warmly welcome on our excursions as well. On our boat trips, there is also plenty of experienced staff available. If a child ever doesn’t want to or can’t go into the water, they obviously don’t have to be left alone – our team also takes care of the little guests on board. What’s important to us is that the whole family feels comfortable and everyone can enjoy the day – whether in the water or relaxing on board.
What happens in bad weather?
Safety is our top priority. If a trip can't be carried out safely due to weather or sea conditions, we'll let you know as early as possible.
Je nach Situation wird gemeinsam mit dem jeweiligen Anbieter entschieden, ob der Ausflug verschoben, angepasst oder abgesagt wird.
Wir suchen dabei immer nach einer guten Lösung für dich.
Payment & Security
How do I pay for my trip?
Payment is super easy and done on the day of your trip, right on-site. You pay the agreed trip price in cash directly to our guide when your excursion starts. No prepayment or online payment is needed. This way, your booking stays simple and hassle-free – you only pay when your HAYATI experience begins.
Do I have to pay online?
Currently, our system doesn't support online payments yet.
How does a cancellation work?
If something comes up, please let us know in time. That way we can reorganize the trip accordingly.
Please get in touch with us directly as soon as possible if anything changes – we’ll figure out a suitable solution together.
Who is my contact person?
At HAYATI Egypt, you're not just a booking number.
We are a German-Egyptian family business and place great value on personal contact. From your first inquiry to your trip, we are personally available to you and are happy to help with any questions.
Any questions?
Request now via WhatsAppWrite directly to us and discuss your tour.
Start booking requestFill out our short form and tell us your preferred date, the number of people, and your ideas. We'll get back to you personally afterwards.